Review of new Concierge & Shipping Agent in Germany I used to shop from ebay.de as some sellers may not ship international or don't accept paypal so i created myGermany.com acc to get shipping address in Germany & used myGermany.com Concierge service (aka fill form to ask them to pay specific seller item for me!:) this is what makes myGermany.com different from my fav Mailboxde.com read full review here)
myGermany.com offers extra Concierge & other services & modern interface
forms may be confusing at times & should be
simplified, I find it odd you
need to fill form for every incoming parcels you expect myGermany.com to receive for you or pay fee if you don't do so in time, but it seems necessary as there is different handling way for regular & drop shipment (personally i recommend better organization of this part!;)
Concierge form & payment were fulfilled fast by myGermany.com & strongest point I can recommend.
After filling these incoming parcels/concierge form you will be noted by email when your parcel arrive to your myGermany.com acc Inbox, from there you can see pic of parcel content & pick different options including Consolidation I used (last icon looking like box!;)
Consolidation process is simple, as recommended I used manual consolidation option you just click on corresponding icon in line of each of your parcel you wish to consolidate/combine in 1big box in order to save shipping cost then confirm by clicking manual consolidation button, here i also noticed delay as after week my consolidation status was still in progress I contacted costumer service form regarding my concern & got prompt reply next day & reassurance my request will be completed same day/ before my free storage expire & it was as you can see here all my parcels were combined in 1new one I can ship.
also keep in mind shipping cost will be rounded up to 1, 2 , 3kg etc so expect to pay more!;) & myGermany email may mention 10% off your next shipment in exchange for rating on trustpilot & www.sitejabber.com/reviews/www.mygermany.com But it's glitch & Not Working!;)
Note auto consolidation is supposed to be faster & drop shipping option should save you time & 15% shipping cost but i have not tested these yet.
Another odd thing i
noticed my free storage countdown continue to tick down even after consolidation request for each day i'm waiting myGermany.com to
process my request so even if it's not up to me i may be expecting to
pay extra fees for other party Delay that may be caused by holiday &
virus prevention crisis but it's concerning fact as free storage
expires after 30days from moment you parcel was recorded in your
inbox & you will be charged 3euro per parcel for each day
afterward!x,x so this is another improvement I recommend myGermany fix as well as extra free storage period up to 45days should be even better considering possible processing delays?:)
Shipping time &
my parcel arrived within 2weeks & with tracking number constant updates I find it fast & reliable.
Packaging was solid with plenty of air cushions & served it’s purpose as all items arrived without damage or missing parts so I’m happy with it even it’s not what I expect from *Manual consolidation (aka someone fitting 1by 1 items in order to fit smaller size package best!^^lol) but more like your consolidated parcels will be opened & all content (wraps & all) moved to 1 join box without visible effect of *shrinking package that will save your shipping cost, in fact shipping was around 50% than what i usually pay with mailboxde so if you need better shipping cost mailboxde work better!:)
Shipping cost compared to Mailboxde.com: https://www.mailboxde.com/shipping-calculator.html
to be significantly more but mailboxde charge processing fees & box
packaging & other services fees you won't see listed on myGermany; https://www.mailboxde.com/pricelist.html
myGermany possible fees are listed here: https://mygermany.com/cost-overview/
myGermany.com is worth exploring if you are looking for modern Concierge service interface & don't mind free storage limitations & possible parcel processing delay as well as High shipping cost compared to my fav
Mailboxde.com looks more simple, old fashioned & work faster with better free storage solutions. I find Mailboxde.com easy to use, processing time fast & shipping rates best worldwide especially for larger parcels.
Big Thank You Wonderful Costumer Service team that responded & helped promptly to all my requests & inquiry!^^ Your Assistance is Appreciated;D Humans Are Best part of every Good Company!^^
Good Organization & cost transparency is another element leaders should take seriously!^^ ;)